Pay your bill your way.
Six different options. Find the best option that works for you!
Pay Online- SmartHub
SmartHub helps you mange your electric account 24/7 by computer, tablet or smartphone with a free online application.
Log in to your electric account
View your bill and bill history
Make or schedule payment
Manage payment methods
Sign up to receive e-mail or text alert notifications, budget billing and automatic bill pay
Pay by Phone
Use our 24-hour secure Pay By Phone option. Call 800.225.4532 and select option #3 to make a payment 24/7.
Payment Drop Box
Member-owners may drop off their payment in the Cooperative's drop box at any time of day or payments can be made in-person during office hours at the headquarters in Estherville, Iowa.
Iowa Lakes Electric Cooperative
702 South 1st St
Estherville IA 51334
Office hours: Mon-Fri, 8 to 4 pm
*NOTE* If choosing this option, it will take 1 to 3 business days for Iowa Lakes Electric Cooperative to receive this payment.
Pay with cash or debit card at your local Hy-Vee or Walmart stores.
Hy-Vee: Storm Lake
Walmart: Spencer, Spirit Lake and Storm Lake
What is SmartHub?
SmartHub is a tool that provides convenient account access and two-way communication to and from Iowa Lakes Electric Cooperative on your computer, tablet or via your mobile device. With SmartHub you have the ability to do the following with just a few clicks:
Make a payment
Access payment history
Access your billing statement which can be printed
Sign up for Automated Payments (ACH)
An opt out option to no longer receive printed billing statements in the mail
Sign up and receive e-mail or text alert notifications
Check our social media feeds
Notify ILEC staff of account and service issues
SmartHub is available on Android and iOS smartphones and tablets as well as on the web.
How Do I sign up for SmartHub?
Sign up now. To get started, you will be required to enter your account number, last name or business name, last 4-digits of your SSN or Fed ID and your e-mail address. If you have any questions or need assistance, you are always welcome to contact our customer care representative at 800.225.4532.
What is the difference between the SmartHub mobile app and the web version of SmartHub?
The web version is accessible from any desktop or laptop device with Internet access, and allows you to register your accounts to receive notifications for account milestones approaching or a missed due date.
Both versions give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, monitor and manage your usage by use of graphics and usage markets, and sign up for Automated Payment (ACH).
Is my phone or tablet supported?
iOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)
Is the app secure?
Yes! All critical information is encrypted and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can have access to your account.
How do I get the app for my phone?
Look for SmartHub in the Apple Store® or in the Android® Market. Seach SmartHub (not case sensitive but must be all one word). If duplicated appear the correct app is provided by our partner. National Information Solutions Cooperative.
Do I have to buy the app?
Do I have to change the way I pay my bill in order to use SmartHub?
I have five accounts. Can I see them all in the app and on the web?
Yes, the web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the Bill and Pay icon. The total due of all accounts show and below it you can select different information by account, such as partial payment option, billing history and payment history.
Can I make a payment on multiple accounts?
SmartHub allows you to make payments and view information on one or more accounts.
How current is the account information I see in the app or on the web?
The information is shown in real-time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for notifications?
Notifications can only be managed on the web via the Notifications Tab. You can select your preferred notifications method which includes text, mobile push notifications or e-mail. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
How do I find your office and payment locations?
This feature is available on the app by tapping the Map icon.