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Phone Scams Are Targeting Iowa Lakes Electric Cooperative

  • Posted: 04.05.2022
Scam Alert

Utility scams are on the rise and are targeting our member-owners. Your Cooperative has posted warnings and alerts on Facebook alerting members of phone scam activity in our communities. One example is where a caller claims to be a cooperative representative and threatens to disconnect the member for nonpayment.

Your Cooperative will ALWAYS identify themselves and will NEVER call and ask for payment information. If you receive a scam call, please hang up immediately and call Iowa Lakes Electric Cooperative at 800-225-4532.

The best defense against a utility scammer is an educated member-owners; follow these tips from Utilities United Against Scams to protect yourself from a potential scam.

  1. PROTECT YOUR PERSONAL INFORMATION - Never provide or confirm personal information (social security number, date of birth) or financial information (banking account information, debit or credit card information) to anyone initiating contact with you and claiming to be from Iowa Lakes Electric Cooperative. Never give out information or provide any payment type to any callers or unexpected individual(s) appearing at your door claiming to represent your Cooperative. Your Cooperative will already have your relevant personal and account information.
  2. TAKE YOUR TIME - Do not be rushed. If you receive a call, text, email or visitor saying you have to pay your bill immediately to avoid disconnection, tell them you would like to verify that they are a legitimate cooperative representative by calling 800-225-4532. Beware if a representative exhibits impatience, annoyance or anger when you question their authority. While a scammer will discourage you from hanging up and calling the number on your utility bill, a real cooperative representative will encourage you to do so for your own peace of mind.
  3. ALWAYS ASK QUESTIONS - Ask the person contacting you to provide you with your account number, your last payment amount, date of payment and their last name. If the individual is a legitimate cooperative representative, this information will be readily accessible. If not, hang up or shut the door, and call your Cooperative directly to report the suspicious activity.